Refund Policy

At IndexRapidly, you only pay for results. If a URL you submit is not indexed within the time stated below, we return the full price of that URL to your account balance automatically. This policy explains how that works.

1. Pre-submission checks

Before we charge for a URL, we check it automatically. We do not charge for URLs that:

• return an error (4xx or 5xx status code);
• contain a noindex directive (meta tag or X-Robots-Tag header);
• are blocked by the site's robots.txt;
• declare a canonical URL pointing to a different page; or
• are already indexed.

If a URL fails a check, we show you the exact reason. You can fix the issue and resubmit, or choose "Submit anyway". URLs submitted with "Submit anyway" are not eligible for a refund.

2. Automatic refunds for URLs that are not indexed

Service	Refund rule
Standard (within 24 hours)	Not indexed in Google after 7 days → full URL price returned to your balance.
Instant (2–5 minutes)	Not indexed within 1 hour → moved to Standard and the price difference returned. Still not indexed after 7 days → remaining price returned.
Bing (about 10 minutes)	Bing's crawler does not visit the URL within 24 hours → full URL price returned. Bing decides independently whether to index a crawled page, so indexing itself is not guaranteed.

Before issuing a refund we recheck the URL. No refund is due if, after submission, the page was removed, redirected, set to noindex, or blocked by robots.txt.

Automatic refunds are credited to your IndexRapidly balance in US dollars, usually within 24 hours of the check, and can be used for any future submission.

3. Cash refunds of unused balance

You may request a refund to your original payment method for any unused, purchased balance within 14 days of the purchase. Request it from Billing in your dashboard or by emailing support@indexrapidly.com.

• We confirm every request by email within 24 hours.
• Approved refunds are processed every Tuesday and no later than 7 days after your request.
• Your bank or card provider may take 5–10 business days to show the refund.
• Balance is spent in this order: purchased balance first, then bonus balance.

4. What is not refundable in cash

• Free trial credits and promotional or bonus balance (including reseller bonuses).
• Balance already spent on URLs that were processed and indexed.
• Purchased balance after 14 days from the purchase date. It never expires and stays available for use.

5. EU and UK customers

Our service starts immediately when you submit URLs. At checkout you agree that the service begins right away. Your right to a cash refund of unused balance within 14 days of purchase, described in section 3, remains in place. Nothing in this policy limits rights you have under applicable consumer law.

6. Chargebacks

Please contact us before filing a dispute with your bank — most issues are resolved within a day. If a chargeback is filed, we may suspend the account while the dispute is reviewed. We share submission logs and account records with the payment processor as evidence where needed.

7. Contact

Questions about a refund? Email support@indexrapidly.com or use the support chat in your dashboard.